AI Knowledge

Find and Fix Knowledge Gaps Fast

AI Knowledge automates the grind of auditing articles and triaging chats so you can close gaps faster and keep your support resources accurate and complete.

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California Department of Corrections and Rehabilitation

Eliminate unanswered questions in your knowledge base and chats

Improve deflection & CSAT by keeping articles current, clear, and easy for your human and AI agents to use

Reduce update time & effort with instant, actionable, AI-assisted recommendations and article drafts

Control your audit scope to better fit your publishing calendar—not the other way around

Comm100 AI Knowledge works with Comm100 Knowledge Base, Confluence, and ServiceNow Knowledge Management solutions

AI-Driven Knowledge Base Review

Scan, Repair, and Expand Your Knowledge Base Whenever You Want

Scan What Matters

You control the scope and time required by choosing the KBs and categories to review.

Preserve Clarity and Brand

AI flags typos & inaccuracies and identifies style deviations.

Spot and Plug Content Gaps

AI identifies missing steps, edge cases, and outdated references. AI can even draft articles for your approval.

Track Results

Review findings and progress in the Analysis Dashboard.

Automated Feedback Analysis

Turn Unresolved Conversations into Trusted Answers Fast

Mine Real Conversations

AI analyzes unanswered customer questions and thumbs‑down ratings to uncover weak spots.

Create Content With Ease

AI generates precise revisions or drafts entirely new articles based on actual conversations.

Keep It Fresh

Exclude resolved issues from future scans, focusing on the new and unresolved.

“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”

– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global

Frequently Asked Questions

What is Comm100 AI Knowledge?

Comm100 AI Knowledge is an AI tool that audits your knowledge base and analyzes support conversations to find and fix content gaps. It scans articles for errors, outdated references, and missing steps, then suggests fixes or drafts new articles for your team to approve. It is one of the six solutions in the Comm100 AI Suite.

How does AI Knowledge keep a knowledge base accurate?

It runs AI-driven audits across the knowledge bases and categories you select, so the scope fits your publishing calendar. The AI flags typos, inaccuracies, and style deviations, and it identifies missing steps, edge cases, and outdated references. Every finding appears in the Analysis Dashboard, where your team reviews results and decides what to publish, keeping accuracy changes under human control.

What knowledge base systems does Comm100 AI Knowledge work with?

AI Knowledge works with the Comm100 Knowledge Base, Confluence, and ServiceNow Knowledge Management. Teams already running those systems can apply AI audits and feedback analysis to their existing content without migrating it elsewhere.

Can AI Knowledge write new help articles?

Yes. When the AI finds a content gap or a recurring unanswered question, it can draft a complete article for your approval, and it can generate precise revisions to existing articles based on real conversations. Drafts pass through human review before anything goes live, so subject-matter accuracy stays with your team.

How does AI Knowledge identify gaps in support content?

It mines real support conversations, looking at unanswered customer questions and thumbs-down ratings to surface weak spots in your articles. Once you resolve an issue, you can exclude it from future scans so each review concentrates on new and still-unresolved questions. Recurring support failures become a prioritized list of knowledge base updates.